Ordering and Payment
Which payment methods do you accept?
The payment methods available are shown at checkout. Payments are processed securely through Shopify's checkout, and we never see your full card number.
Is sales tax included in the price?
Sales tax, where applicable, is calculated and shown at checkout before you pay.
Do I need an account to order?
No. You can check out as a guest. An account lets you see all your orders and their tracking in one place.
Shipping and Delivery
How much does shipping cost?
Shipping is free on every order. We ship only within the USA.
How long does delivery take?
Orders ship within 1 to 2 business days and arrive 3 to 5 business days after shipping.
Do you ship to P.O. boxes, APO/FPO or U.S. territories?
No. Sheds are large, heavy items and need a street address in the USA. We do not ship to P.O. boxes, APO/FPO/DPO addresses or U.S. territories.
How do I track my order?
We email you a tracking number when your order ships. You can also enter your order number on our Track Your Order page.
What if my shed arrives damaged?
Take photos of the item and packaging and contact us within 30 days. We send a free return label and a replacement or full refund, whichever you prefer.
Returns and Refunds
What is your return policy?
30 days from delivery, for any reason, with a free prepaid return label and no restocking fee. Items must be unassembled and in their original packaging. This does not apply to damaged, defective or incorrect items, which we accept back in any condition. Full Refund Policy.
Can I return a shed I already assembled?
Not for a change of mind: returns must be unassembled and in the original packaging. If the shed is damaged, defective or incorrect, contact us and we will take it back in any condition.
How fast will I get my refund?
We issue the refund to your original payment method within 7 days of receiving your return. Your bank may take a few more business days to post it.
Can I exchange a shed for a different size?
Yes, within the return window, as long as the shed is unassembled and in its original packaging. Contact us and we will arrange the exchange along with your return.
Products and Assembly
Are the sheds new?
Yes. Every shed is new, in the original manufacturer packaging.
How do I choose the right size?
Do the sheds need assembly?
Most do. Each comes with the manufacturer's assembly instructions.
Do I need a permit?
It depends on your city, county or HOA. Check local rules before installing.
Warranty
Is there a warranty?
Yes. Every shed is covered by the manufacturer's limited warranty. Coverage length depends on the model and is stated in the manufacturer's documentation. Warranty Policy.
How do I make a warranty claim?
Contact us with your order number and photos of the issue. We help you file the claim with the manufacturer.